01 Quotations & Rates

• 1.1 Pricing: All quotes are in GBP (£) and are inclusive of all applicable taxes and fees.
• 1.2 24/7 Availability: Our support desk remains active 24/7 across our operation centers.
• 1.3 Nationwide UK Coverage: We provide transfers in London and all major UK regional cities (including Edinburgh, Manchester, etc.).

02 Waiting Time Policy

2.1 Flight Tracking: We track all commercial flights. Pickup times are adjusted based on actual landing times.

2.2 Airport Waiting Time: We provide 30 minutes FREE waiting time. Thereafter, charges apply as follows:

• 2.3 Hotel/Address Pickups: 15 minutes complimentary waiting time. Thereafter £10.00 per 15-minute block.
• 2.4 Cruise/Ferry Ports: 60 minutes free waiting time. Overstay charges start from £20.00 per 15m.

03 Payments & Booking Management

• 3.1 Agency Status: APL acts as a disclosed booking agent for licensed private hire drivers and transport providers across the UK.
• 3.2 Digital Payments: We accept all major Debit/Credit Cards (including Amex), PayPal, Apple Pay, and Google Pay.
• 3.3 Cash Payments: Cash is accepted for the journey. All cash payments are made directly to the driver at the end of the journey. In these instances, your contract for the transport service is directly with the driver.
• 3.4 Flexible Payment: Customers can log in to the "Manage Booking" section on our website at any time before or during the journey to pay for their booking or add extras.
• 3.5 Receipts: Receipts are issued automatically via email upon completion of the journey or successful online payment.

04 Cancellation Policy

• 4.1 More than 12 hours before pickup: FREE cancellation (a £10 administration fee applies).
• 4.2 Between 6 and 12 hours before pickup: 50% of the fare will be charged.
• 4.3 Less than 6 hours before pickup: 100% of the fare will be charged (No refund).

05 General Terms

• 5.1 Liability: APL facilitates the booking between you and the provider. While we ensure high standards, your contract for the transport is with the individual driver or licensed provider. Liability is limited to the cost of the transfer.
• 5.2 Supplements: Excess luggage not declared at booking may result in extra charges or the need for a larger vehicle.
• 5.3 Right to Refuse: Drivers may refuse any passenger who is abusive or thought to be under the influence of drugs/alcohol.

06 Child Seats

APL provides child seats free of charge where possible, subject to the following maximum limits per vehicle type:

• Saloon Car: Max 1 Child Seat
• MPV: Max 2 Child Seats
• Minibus: Max 3 Child Seats

Note: While we endeavor to provide requested seats, availability is not guaranteed. Under local regulations, children may travel in the rear with adult belts if a child seat is unavailable.

07 Vehicle Capacity & Luggage

09 Additional Charges & Conduct

• 9.1 Multiple Pickups & Drop-offs: Our booking system supports journeys with multiple stops. Customers are welcome to book as many stops as required, provided they are declared at the time of the original quote. Unplanned stops requested during the trip will result in a minimum charge of £5.00 per stop plus mileage.
• 9.2 Soiling Charge: A professional cleaning fee of £60.00 will be charged if a passenger soils the vehicle, requiring it to be taken out of service.
• 9.3 Pet Policy: Domestic pets are welcome but must be declared at the time of booking. A flat supplement of £25.00 applies. Pets must remain in a secure carrier or be appropriately harnessed.

10 Lost Property

• 10.1 Responsibility: Passengers are responsible for their own belongings. APL accepts no liability for items left in the vehicle.
• 10.2 Retrieval: Found items are returned to our London Office. Items can be collected by appointment or returned via tracked courier at the owner's expense.

08 Data Protection & Quality

8.1 GDPR: APL is fully compliant with the General Data Protection Regulation. Your data is processed securely and only used for your transport service.

8.2 ISO 9001: We maintain ISO 9001 certification to ensure our quality management systems meet international standards.